Aftersales Co-ordinator Job Vacancy
A fantastic opportunity has arisen for a full time position at a distributor of caravans and motorhomes as an Aftersales Co-ordinator within a small and friendly team.
We are looking for a motivated and enthusiastic person to assist within our busy Aftersales department, working closely with our Aftersales Manager and retailer network.
Full job description
After Sales Coordinator responsibilities:
Providing a warm and friendly first point of contact as a representative of the company to all external contacts
Processing of sales orders accurately in a timely fashion inclusive of sending order confirmations complete with accurate shipment dates
Releasing orders for shipment to the warehouse accurately and in a timely manner
Relaying delivery date changes / updates to customers as and when required
Troubleshoot customer issues maintaining control and ensuring full communication with the customer to final resolution
Generating quotations for customer requirements and follow up where necessary recording feedback from customers and liaising with managers
Gradual development of technical product information and applications
Placing purchase orders with vendors for special orders
Processing paperwork for system generated inventory purchase orders
Gradual ongoing development of technical product information and applications
Assist other team members within the after sales department when required
After Sales Coordinator requirements:
Previous experience in customer service environment essential
Reliable, good organisational skills, enthusiastic and conscientious
Good IT skills
Excellent communication skills
Happy to learn & train on the technical aspect of our products/systems
Good company pension is inclusive and optional private health care is offered.
40 hours per week
08:00 – 17:00 Monday to Thursday
08:00 – 13:00 Fridays
Salary: From £28,000 per annum
Please e-mail a copy of your CV and covering letter to ben.chandler@adria.co.uk