Adria Warranty
Warranty Cover
Total customer satisfaction is top priority at Adria and the quality ethos extends to the after sales service and market leading manufacturer’s warranty package that comes with every new Adria leisure vehicle. In this way, we not only ensure long-term peace of mind but also enhance the re-sale value of your investment.
10 Year water ingress Warranty
Adria leisure vehicles are covered by a Ten (10) year Water Ingress Warranty (subject to annual services) from the initial date of purchase. This cover extends to any structural degradation to the bodyshell that arises as a result of water ingress through any permanently sealed seam or joint (with the exception of exclusions stated in the terms and conditions.).
2 Year Manufacturer’s Warranty
For a period of twenty-four (24) months from the initial date of purchase Adria Mobil offer a comprehensive warranty on all parts and components as well as full coverage for any manufacturing faults forming part of the original specification of the vehicle.
Some components such as the fridge, heater, and boiler have individual instructions and warranties. This information will be supplied in the Adria document pack.
Customer Support
Approved Adria Retailers enjoy industry-leading after sales support service from the manufacturer, and they will be able to offer all the help you need to rectify any issues that may occur. They should be your first point of contact on any subject relating to your vehicle. It should be noted that Adria Approved Retailers sell our products of their own choice and not as agents of Adria. Accordingly, they have no authority to bind Adria or make representation or undertaking whatsoever on behalf of Adria.
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Terms and Conditions
For motorhomes the base vehicle is covered by the base vehicle manufacturer warranty and any issues regarding the base vehicle should be referred to an agent of the base vehicle manufacturer.
The Adria Warranty Cover set out above is offered subject to the following simple terms and conditions:
Cover
1. During the term of the Warranty Cover, subject to these terms and conditions, Adria will, through an Authorised Service Centre, at its option repair or replace all parts and components of the vehicle that are included in the Warranty Cover, and which suffer a defect in manufacture or workmanship. An Authorised Service Centre means an Adria Approved Retailer or an Adria Approved Service Centre. Any part which is replaced becomes the property of Adria. Any replacement parts are covered for the unexpired term of the Warranty Cover.
Term
2. The duration of the Water Ingress Warranty is ten (10) years and is transferable to subsequent owners. The duration of the Manufacturer's Warranty is two (2) years in both cases starting from the original purchase date of the vehicle. It is a condition of the warranty that an annual service is performed on the vehicle in accordance with the service plan. Failure to comply with this term will invalidate the warranty.
3. The unexpired term of the Warranty Cover on your vehicle may only be assigned, transferred or novated to subsequent owners within the first three (3) months of the date subsequent ownership was taken and full documentary evidence that the vehicle has been serviced annually along with evidence of the date of subsequent purchase (in the form of a VAT sales receipt, invoice or bank/credit card statement) must be provided at the time of assignment in accordance with the terms and conditions detailed above.
Repairs
4. The vehicle must undergo a full annual service and inspection, including a moisture survey, carried out, subject to paragraph 5 below, by an Authorised Adria Service Centre or by a service agent that is a member of the National Caravan Council’s Approved Workshop Scheme (AWS).
5. The final annual service in any warranty period must be carried out before the end of that warranty period, but all other annual services may be carried out within three (3) months either side of each anniversary of the original purchase date. The original VAT invoices must be retained as proof that these annual inspections have been carried out. Annual inspections has to be registered on the Adria online portal by the dealer/service engineer.
6. Where an annual inspection identifies that repair to the vehicle are necessary, the vehicle must be made available for repair. Repairs under warranty must be undertaken by either an Adria Approved Retailer or an Adria Approved Service Centre.
7. No repairs, including the fitting of any replacement unit, may be undertaken, or commenced under the terms of the Warranty Cover unless prior written authorisation is obtained from Adria via an Adria Approved Retailer or an Adria Approved Service Centre. No liability will exist regarding any warranty claims not authorised in this way.
8. Adria reserves the right to examine the vehicle before any repairs commence or any replacement part is fitted and to reject a claim against this warranty.
Registration & Use
9. The Warranty Registration Form must have been sent to Adria within thirty (30) days of the original purchase date. It is the responsibility of the Adria Retailer to forward this information to Adria. This is part of the terms of trading that the Adria Retailer has with Adria.
10. The vehicle shall:
•Only be used for its ordinary and intended purpose and shall not be subjected to any treatment or conditions which could reasonably be foreseen to cause or result in damage to the vehicle or excessive wear and tear
•Only be towed by a private car or private 4x4 vehicle
•Whilst registered under private ownership must not be put out to hire, reward or any other commercial use, nor used in any race, competitions, or rallies whether timed, official, or otherwise.
Exclusions & Liability
11. Adria's liability under this warranty shall be limited to supplying the reasonable costs of labour and materials required for the repair or replacement of faulty parts or components. Adria shall be entitled to charge for any repair work which is necessitated by virtue of any loss or damage caused by your negligence or default or incurred as a result of any modifications you have made to the vehicle. This warranty does not cover repair costs other than labour and materials.
12. The Warranty Cover does not include:
•Repair or replacement of parts, components, seams or panels which are not part of the original construction of the caravan, or which have been tampered with or undergone unauthorised modifications, or which have been repaired otherwise than by An Approved Adria Retailer or an Adria Approved Service Centre.
•Parts or components other than those specifically listed in the Water Ingress Warranty and Manufacturer's Warranty descriptions set out above
•General maintenance or components failing due to fair wear and tear, or normal deterioration repairs necessitated by lack of routine or regular maintenance. Particular attention is drawn to the Owner's Manual and Service Handbook supplied with the caravan and any maintenance instructions or notices published from time to time by Adria relating to the proper care and maintenance of vehicles
•Structural degradation or other damage caused by water ingress through non-permanently sealed seams or joints (such as, without limitation, around windows, hatches, doors and rooflights), beyond the initial 24 months of the Manufacturer’s Warranty.
13. No liability will be accepted for:
•Damage caused by neglect or abuse, corrosion, intrusion of foreign or deleterious substances, lack of servicing, over- heating, freezing, or the continued use of the vehicle after a fault has become evident
•Any loss or damage caused by parts not covered by this Warranty Cover, including soft furnishings or trim
•Any accidental or fire damage or any losses incurred by accident or fire
•Transport costs to and from point of repair.
14. Adria will only be liable for costs which are incurred as a direct consequence of the event, defect or fault leading to the claim being made under this warranty. No liability will be accepted for any other loss or damage (such as loss of income or revenue, or loss of business or profits), costs, expenses or other claims for compensation howsoever arising which was not reasonably foreseeable by both parties when the caravan was originally purchased. Adria will not be liable for any loss or damage suffered by third parties, nor for bodily injury not caused by our negligence.
The purchaser has statutory rights in addition to this warranty and this warranty does not affect those statutory rights.
Warranty Registration
The supplying retailer must explain the warranty terms and conditions to you and complete the warranty registration process online. Your warranty will start on the day that the vehicle is first registered in the UK.
The name and address of the warranty provider is:
Adria Mobil, d.o.o., Straška cesta 50, 8000 Novo mesto, Slovenia
This version: January 2025